FAQs (Frequently Asked Questions)

1. What is TRYIX?
TRYIX is a U.S.-based lifestyle and gifting brand offering premium-quality home décor, accessories, and everyday essentials — designed to add creativity and comfort to your life.

2. Where is TRYIX located?
We’re based in the United States, and we work with trusted fulfillment partners to deliver high-quality products directly to your door.

3. What types of products does TRYIX offer?
Our collection includes framed posters, candles, pillows, tote bags, crossbody bags, tumblers, iPhone and laptop cases, AirPods cases, teddy bears, yoga mats, puzzles, and more.

4. Are your products made to order?
Yes, each product is made especially for you once you place an order. This approach helps us reduce overproduction and waste — a more sustainable way to shop.

5. How can I contact TRYIX customer support?
You can reach us anytime through our Contact Us page or by emailing contact@tryixstore.com. Our team usually replies within 24–48 hours.

1. How long does shipping take?
Orders typically take 2–5 business days for processing and another 3–6 business days for delivery within the U.S. Overall, most customers receive their orders within 7 days or sooner, and the maximum delivery time is around 10–11 days depending on location and order volume.

2. Do you offer international shipping?
Yes! TRYIX ships worldwide. International delivery times and costs vary by destination and will be calculated automatically at checkout.

3. Do you offer free shipping in the USA?
Yes — we offer free standard shipping across the United States on all orders. There are no hidden charges or taxes added at checkout.

4. How can I track my order?
Once your order is shipped, you’ll receive a tracking email with a link to monitor your package in real time. You can check your tracking status anytime until it’s delivered.

5. Why did I receive multiple packages for one order?
To ensure faster delivery, some items may ship separately depending on the type of product and nearest fulfillment location. If you ordered multiple products, they might arrive in separate packages at different times.

6. What should I do if my order is delayed?
If your tracking information hasn’t updated for several days, please reach out to contact@tryixstore.com with your order number. Our support team will immediately investigate the delay and provide an update or resolution.

1. What payment methods do you accept?
   We accept Stripe (credit/debit cards) and PayPal for secure and convenient payments.
   
2. Do you offer any discounts or promotions?
   Yes! Enjoy 10% off storewide on orders over $120. Simply use the code “TRYIX10” at checkout, or select it from the coupon options available in your mini cart or checkout page.
   
3. Are my payment details secure on TRYIX?
   Absolutely. TRYIX uses industry-standard SSL encryption and trusted payment gateways to keep your information safe.

1. Can I modify or cancel my order after placing it?
   If you need to make changes, please contact us within 8 hours of placing the order. After production starts, modifications or cancellations are not possible.
   
2. Can I customize my product?
   Currently, TRYIX offers select personalized items. Check product descriptions to see if customization options are available.

1. What is your return policy?
We accept returns for damaged, misprinted, or defective items within 7 – 10 days of delivery. Please contact us with a photo of the issue for quick resolution.

2. Can I return or exchange a product if I change my mind?
Since each product is made to order, we don’t accept returns for buyer’s remorse, size, or color preference. Please check details carefully before ordering.

3. How do I request a replacement or refund?
Email contact@tryixstore.com with your order number and images of the issue. Once verified, we’ll offer a replacement or refund promptly.

4. What happens if my order arrives damaged?
If your product arrives damaged, take photos immediately and send them to us — we’ll send a replacement at no extra cost.

5. Do you offer refunds for lost shipments?
Yes. If your package is confirmed lost in transit, we’ll reship or refund the order depending on your preference.

1. Are TRYIX products ethically made?
Yes, all our items are responsibly produced through trusted global partners using eco-friendly materials whenever possible.

2. How do I care for my TRYIX products?
Each product has unique care instructions listed on its page. For most fabric items, gentle hand wash or cold machine wash is recommended.

3. Do you use sustainable packaging?
Yes, we use eco-conscious packaging materials wherever possible to reduce waste and environmental impact.

4. Are product colors accurate to the photos?
We strive for color accuracy, but minor variations may occur due to screen settings and lighting during photography.

Why should I shop with TRYIX?TRYIX blends creativity, quality, and comfort — offering thoughtfully designed products that make perfect gifts or personal keepsakes. With secure payments, fast shipping, and responsive support, your satisfaction is always guaranteed.