Refund and Returns Policy
At Tryix, we are committed to delivering high-quality products and providing excellent customer service. Below is our detailed return and refund policy for international customers:
Return Policy
1. Claims for Damaged or Defective Items:
- Any claims for misprinted, damaged, or defective items must be submitted within 3 days after the product has been received.
- Claims for packages lost in transit must be submitted no later than 7 days after the estimated delivery date.
2. Eligibility for Returns:
Due to the custom nature of our products:
- Returns are only accepted if the item is defective, damaged, or misprinted.
- Items with minor variations in color or design placement (due to the production process) are not considered defects and are therefore not eligible for returns.
3. Items Not Eligible for Return:
- Products damaged due to mishandling by the customer or incorrect care practices.
- Items with incorrect sizing if the customer did not refer to the provided size chart before purchase.
4. How to Submit a Claim:
To initiate a return claim, please contact us at [contact@tryixstore.com] with the following:
- Order number.
- Clear photos of the damaged or defective item.
- A detailed description of the issue.
We aim to review and respond to all claims within 3 business days.
Refund Policy
1. Eligibility for Refunds:
Refunds are only offered in the following scenarios:
- If the customer receives an incorrect or defective item.
- If the product is lost during transit (subject to courier confirmation).
2. Refund Process:
- Once a claim is approved, refunds will be processed within 8-14 business days via the original payment method.
- An email confirmation will be sent once the refund is processed.
3. Refund Amounts:
- Refunds will cover the product’s cost and any applicable taxes. Shipping fees are non-refundable unless the issue is due to our error.
4. Cancellation Policy:
- Orders can be canceled within 24 hours of placement if production has not yet started. Once production begins, cancellations are not possible.
Exchange Policy
We do not offer exchanges for international orders due to the custom nature of our products.
If you receive a mislabeled or incorrect item, please submit a claim within 7 days of receiving your order, and we’ll arrange a replacement or refund as appropriate.
Wrong Address Policy
If an incorrect or insufficient address is provided during checkout:
- The shipment will be returned to our production facility.
- Reshipment costs will be borne by the customer.
To avoid such issues, please double-check the shipping address before placing your order.
Tracking and Support
You will receive a tracking link via email once your order ships. For any questions related to tracking, claims, or general inquiries, please contact us at [contact@tryixstore.com].
