Refund and Returns Policy

Return Policy

What’s your return policy?

Any claims for misprinted, damaged, or defective items must be submitted within 3 days after the product has been received. For packages lost in transit, all claims must be submitted no later than or more than 1 week after the estimated delivery date.

Quality Considerations: Given the nature of our unique production process:

• Print Quality: We strive to provide high-quality prints. If you receive a product with subpar print quality, please submit a claim with clear photos of the issue.

• Product Variation: Colors and placement of the design on the final product may vary slightly from the digital preview due to the nature of the production process. These variations are normal and not considered defects.

Refunds:

Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at [contact@tryixstore.com] with photos of the wrong/damaged items and submit a claim, and we’ll work to resolve the issue promptly.

Exchanges:

We don’t offer exchanges. If you’re unsure about sizing, please refer to our sizing charts. In the rare case of receiving a mislabeled item, contact us at [contact@tryixstore.com] within a week after receiving your order, including your order number and photos of the mislabeled item. We’ll arrange for a replacement or issue a refund.

Wrong Address:

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. Please ensure the provided address is accurate and complete to avoid inconvenience.

Tracking Orders:

You’ll receive a tracking link via email when your order ships out. For any questions about tracking or shipment, feel free to contact us at [contact@tryixstore.com].